Support

A real human reads every email. We aim to reply within two business days.

Before you write

A quick sanity check that often resolves things in seconds:

• Make sure you're running the latest version of Stokked from the App Store.
• If something looks out of sync, pull down on the list to refresh.
• If you're having trouble signing in, try Settings → your name → Sign Out and back in.

What to include in your email

The more of these you can give us, the faster we can help:

• What you were trying to do, and what happened instead.
• Your iPhone or iPad model and iOS version (Settings → General → About).
• The version of Stokked (Settings tab inside the app, near the bottom).
• Screenshots if anything looks visually wrong.

Common questions

How do I cancel my Stokked Plus subscription?

Subscriptions are billed by Apple, so cancellation lives in your Apple ID settings: Settings → your name → Subscriptions → Stokked → Cancel Subscription. You'll keep access until the end of the current billing period.

How do I delete my account?

Open the Stokked app → Settings tab → Delete Account. Deletion is immediate and irreversible. If you can't sign in, email info@stokked.ai and we'll do it for you.

How do I export my data?

Settings tab → Export Data. You'll get a JSON file with everything we hold on you.

How do I invite my family?

Family tab → tap the family you want to add to → Invite. You'll get a link to share. Each family member needs their own Stokked account.

The AI Chef gave me a strange recipe.

The AI is a tool, not a chef. Treat its suggestions as starting points, not gospel — especially around allergens and food-safety details. If you spot consistently bad output, tell us at info@stokked.ai with an example.

I'm having trouble with the family sync.

Real-time sync needs an internet connection. Lists work offline and sync when you're back online. If changes seem stuck, force-quit the app (swipe up from the bottom and flick Stokked away) and reopen.

Privacy and data rights

For data-subject requests under GDPR or similar laws — access, correction, deletion, export, or a complaint about how we handle your data — see our Privacy Policy or write to info@stokked.ai.